WHERE ARE YOU LOCATED
We are located in Latvia, Riga.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally. Please, be aware that some countries do charge a customs fee upon the arrival of your order. There is no way that we can know which country will make you pay fee and how much, so it is your responsibility to pay for those fees.
HOW IS THE SHIPPING PRICE CALCULATED?
The shipping price is calculated by your location and weight of the order. We try to offer you lowest shipping as we possibly can, so smaller or lighter items will cost less to ship, but as our enamel mugs are made of steel, they have a bit higher price to ship.
HOW LONG DO INTERNATIONAL PACKAGES TAKE TO ARRIVE TYPICALLY?
We offer International delivery. Purchased goods from Adventure Woofs are sent via Latvijas Pasts (Post of Latvia), but some other delivery services might be used instead. Delivery time takes on average 3-4 weeks if you are located outside the Europe. Delivery to Europe takes 1-3 weeks.
HOW OFTEN DO YOU SHIP PRODUCTS?
Regular orders are shipped within 72h from your order time.
I RECEIVED WRONG/DAMAGED ITEM, WHAT DO I DO?
First of all, we want to sincerely apologize. Please contact us at email@example.com, so we can make things right!
HOW MUCH MONEY OF MY PURCHASE GOES TO HELP SHELTERS?
With each item sold you help donate 0,50 € to a local non kill animal shelter.
CAN I DRINK OR EAT FROM THE ENAMEL MUG?
Yes, of course! It’s totally safe for your health as there are no chemicals used while making them. The beauty of enamel mugs is that you can take them everywhere with you and use as much as you want without doing harm to the mother nature.
CAN I PUT THE MUG INTO THE MICROWAVE?
Please don’t. Metal and microwaves don’t go well together, so putting it into microwave can be very dangerous.
ARE MUGS SAFE FOR CAMPFIRE/STOVE?
Definitely! Enamel mugs are made for people who love outdoors, so being on a campfire is really what it does best as the enamelware is very durable! Also they are safe to use on a stove!
MY MUG HAS SOME IMPERFECTIONS! WHY?
Mugs are completely made by hands. Small dots, shades, etc. are proof of that. These imperfections are not visible unless taken a closer look and are not something that lead to discarding the mug. It just gives character to your mug, because each mug is unique.
HOW DURABLE ARE ENAMEL MUGS?
Enamel mugs are very durable as they’re made from steel, but enamel coating can be damaged if dropped on a hard surface. That shouldn’t be much of a problem as you can still use your mug, but be sure that there’s no rust inside the mug if enamel chipped off from the inside. There’s also a possibility that the enamel coating can continue on chipping in which case we strongly suggest that you stop using it.
DO YOU ACCEPT WHOLESALE ORDERS?
Yes, we do! Email us at firstname.lastname@example.org for wholesale prices and tell us about your shop in detail.
DO YOU NEED MODELS?
No, currently we are not looking for any models.
HOW DO I BECOME A MODEL/BRAND REP?
We carefully handpick the accounts that we want to work with and look for loyal customers to build a relationship with.
WHY CAN’T I CHECK OUT?
The products in your cart are calculated by their weight. If the weight exceeds 2kg, then you won’t be able to check out. Our postal service charge extra shipping money for packages over 2kg and it’s less expensive to make two different orders than send packages over 2kg weight. Sometimes websites can malfunction, in that case we would suggest you contact us, so we can resolve the issue ASAP.